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Exam Code:	Service-Cloud-Consultant
Exam Name:	Salesforce Certified Service cloud consultant
Certification Provider:	Salesforce
Free Question Number:	176
Version:	v2022-04-30
Rating:
# of views:	6134
# of Questions views:	260266
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Recent Comments (The most recent comments are at the top.)

oc - Apr 24, 2024

No.# A , D, E

oc - Apr 24, 2024

No.# C, D, E

Sky - Jan 20, 2024

No.# A D is correct

SF article: https://www.salesforce.com/in/hub/service/measure-call-center-performance/ where it reads:

- "If you have a high call abandonment rate, it could mean you need to simplify your interactive voice response (IVR) tree or reduce your average holding time." >> option A
- "If a customer has to hold for too long, they may get frustrated and hang up, which increases your call abandonment rate. If your average hold time is low or non-existent, however, it could mean you have too many agents working at the same time." >> option D

Lyle - Dec 01, 2023

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Jeffrey - Oct 04, 2023

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Zhang - Aug 05, 2023

No.# A & B

Zhang - Aug 01, 2023

No.# B and C

Heather - May 23, 2023

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Kerwin - May 11, 2023

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Alva - Apr 15, 2023

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Gregary - Mar 18, 2023

Pdf exam guide for Service-Cloud-Consultant certification is very similar to the original exam. I passed my exam with 95% marks.

PS - Feb 13, 2023

No.# Should be A, D.

Lilith - Feb 01, 2023

Service-Cloud-Consultant exam material is valid and it gave me shortcut to success. I bought Service-Cloud-Consultant exam dumps this time and passed. Thanks!

Someone - Dec 15, 2022

No.# Should this be D? https://help.salesforce.com/s/articleView?id=sf.customizesupport_email.htm&type=5

Nerdy nerd - Nov 28, 2022

No.# Why A, B, D?

Leonardo - Nov 19, 2022

No.# Yes, D is the correct answer

waddah - Nov 18, 2022

No.# A,b&d

NV - Nov 17, 2022

No.# I think B&D

NV - Nov 17, 2022

No.# A & D are correct
https://www.salesforce.com/in/hub/service/measure-call-center-performance/

Test - Nov 17, 2022

No.# B? Why to go for workflow rule where already we have auto-response rule?

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