Service-Cloud-Consultant Exam Dumps | As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles

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Question 45

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Question 45/176

As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles
from their current database.
Which factor should a Consultant consider as part of the migration strategy?

A. Convert any articles containing HTML into plain text before importing because HTML is NOT
supported in any article field types.

B. Prepare a single .csv file that can be used to migrate all articles types at once and include with a
properties file in a .zip for import.

C. Ensure that each existing article type has a corresponding Salesforce Knowledge article type that
matches its structure and content.

D. Verify that each article type has field level security on all fields set to read-only prior to import, in order
to prevent any loss of data.

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Iniesta - Jun 28, 2022

I think this question is outdated or maybe is not well written.
It could be B or C depending on the version so:
·For Classic Knowledge B is not correct because you must migrate different articles types in different CSV files
·For Lightning Knowledge B and also C are correct because you can identify article type by record types and migrate them in a single CSV file.

So if there is only one correct question you should select C.

JJ - Jun 16, 2022

Ans C.

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