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Question 16/176

Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

A. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.

B. A sharing rule to ensure record access is granted based oncriteria of the case.

C. A sharing set to grant the Customer Community user access to records associated to theirContact record.

D. An organization-wide default of Public Read/Write on the Case object.

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Anass DAHIRY - Jun 25, 2022

Answer : C

Acruz - May 31, 2022

Hello! Can you explain why a sharing rule would be the answer? Unless it is a Customer Community Plus type -which is not defined in the use case, it is not clear to me why a sharing set should not be used. Also, different documentation points to that direction too https://www.learnexperiencecloud.com/s/article/Sharing-in-Communities-Uncovering-the-best-sharing-option-for-your-external-use-cases

Question 16/176

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