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No.# Prioritize Requirements: The consultant should work with Universal Containers to prioritize the requirements based on their business impact and feasibility. This will help to identify which requirements are critical and should be addressed first.
Bornipedo - Apr 04, 2023
No.# Set up Social Customer Service: Universal Containers should set up Social Customer Service in their Salesforce org to manage requests from Twitter and Facebook. This can be done by going to Setup > Social Customer Service and following the setup wizard.
Kyle - Apr 04, 2023
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Vivek - Mar 06, 2023
No.# The keyword you need to look for here is automate. When the question mentions to automate, Macro is right but in this case it talks about the ease of sending an article, in which case a lightning template makes more sense.
Eliezer - Mar 02, 2023
No.# Simpler and Faster? That's a macro, If you pre-define the email and articles macros send it with a click
No.# Correct answer is B. Milestones do not help with the correct entitlement.
RJS - Feb 04, 2023
No.# How is customer loyalty measured? Customer loyalty might seem like an intangible quality that can’t easily be quantified but this is not the case. There is a range of metrics that enable organisations to measure and track the many elements that go into making up customer loyalty.
Net Promoter Score (NPS) A Net Promoter Score (NPS) is a powerful metric that can indicate someone’s willingness to share positive sentiments about the organisation with others. Positive word of mouth is a powerful marketing tool, so a larger NPS is desirable.
Customer Satisfaction Measuring customer satisfaction will also provide a valuable metric on how well the organisation is meeting the needs of customers when providing goods and services. This can help show areas of strength as well as those places that need to be improved when it comes to customer interactions.
Customer retention and repeat purchases Understanding what proportion of customers are new and what are repeat customers will provide an insight into whether the business holds on to customers or not. Given loyalty is a willingness to continue to engage, this provides a valuable measure of the strength of loyalty expressed in repeat engagement....
RJS - Feb 04, 2023
No.# The Email-to-Case functionality is mainly used when the user wants to create a Case in Salesforce through Email. If the user attached one or more documents while to the Case, the attachments in Email-to-Case messages are automatically converted into Salesforce Files.
Recent Comments (The most recent comments are at the top.)
My friend and I have used them to pass the Service-Cloud-Consultant exam.
The Service-Cloud-Consultant exam questions are very relevant to the exam requirements. I passed my exam highly so that i know freecram would be my source of choice for tests as i prepare for my next professional exam.
I just took my Service-Cloud-Consultant exam and passed in United States. Guys, you can just buy it and pass the exam. It will help you save a lot of time as well!
No.# should be ACD
No.# Why not Macro?
No.# but not based on "Who submitted them". so answer B is right.
No.# E instead of D
No.# B. Implement Field Service Lightning.
You correct many Service-Cloud-Consultant answers this time.
No.# E instead C
No.# B is correct
No.# Prioritize Requirements: The consultant should work with Universal Containers to prioritize the requirements based on their business impact and feasibility. This will help to identify which requirements are critical and should be addressed first.
No.# Set up Social Customer Service: Universal Containers should set up Social Customer Service in their Salesforce org to manage requests from Twitter and Facebook. This can be done by going to Setup > Social Customer Service and following the setup wizard.
Thank you god I found freecram.
No.# The keyword you need to look for here is automate. When the question mentions to automate, Macro is right but in this case it talks about the ease of sending an article, in which case a lightning template makes more sense.
No.# Simpler and Faster? That's a macro, If you pre-define the email and articles macros send it with a click
No.# Correct answer is D.
No.# Correct answer is B. Milestones do not help with the correct entitlement.
No.# How is customer loyalty measured?
Customer loyalty might seem like an intangible quality that can’t easily be quantified but this is not the case. There is a range of metrics that enable organisations to measure and track the many elements that go into making up customer loyalty.
Net Promoter Score (NPS)
A Net Promoter Score (NPS) is a powerful metric that can indicate someone’s willingness to share positive sentiments about the organisation with others. Positive word of mouth is a powerful marketing tool, so a larger NPS is desirable.
Customer Satisfaction
Measuring customer satisfaction will also provide a valuable metric on how well the organisation is meeting the needs of customers when providing goods and services. This can help show areas of strength as well as those places that need to be improved when it comes to customer interactions.
Customer retention and repeat purchases
Understanding what proportion of customers are new and what are repeat customers will provide an insight into whether the business holds on to customers or not. Given loyalty is a willingness to continue to engage, this provides a valuable measure of the strength of loyalty expressed in repeat engagement....
No.# The Email-to-Case functionality is mainly used when the user wants to create a Case in Salesforce through Email. If the user attached one or more documents while to the Case, the attachments in Email-to-Case messages are automatically converted into Salesforce Files.