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Exam Code:	Service-Cloud-Consultant
Exam Name:	Salesforce Certified Service cloud consultant
Certification Provider:	Salesforce
Free Question Number:	148
Version:	v2022-07-26
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# of views:	9653
# of Questions views:	416481
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Recent Comments (The most recent comments are at the top.)

Marico - May 10, 2025

Thank you so much team freecram for developing the exam practise software. Passed my Service-Cloud-Consultant exam in the first attempt. Pdf file is highly recommended by me.

oc - Apr 24, 2024

No.# i think it is ACE

oc - Apr 23, 2024

No.# B, D, E

oc - Apr 23, 2024

No.# it is C&D

OC - Apr 17, 2024

No.# it is BCE

Alvin - Nov 28, 2023

Got Service-Cloud-Consultant certification,thank you very much.

Ignacio - Aug 23, 2023

No.# It's A&D

Zhang - Aug 03, 2023

No.# A+B+C

Sam - Jun 22, 2023

No.# ABC as questions asks about customers, so no point in putting anything on public site.

Sam - Jun 21, 2023

No.# A & D

Sam - Jun 20, 2023

No.# There is a difference between lightweight and server-based. I don't think that when we say lightweight, it means server-based, hence E is wrong, it is based on CTI toolkit, so D seems to be correct.

Sam - Jun 20, 2023

No.# defined and enabled have different meanings. Defined means to create and there is no such thing to enable the quick actions. so, A & D are correct.

Ogden - Jun 14, 2023

I appeared today for my Service-Cloud-Consultant exam and passed. I would not have passed the Service-Cloud-Consultant exam without it. Good study material for the test.

sharad - May 26, 2023

No.# D is correct. Not all accounts are entitled for service.

sharad - May 26, 2023

No.# Shouldn't be A?

sharad - May 26, 2023

No.# To give one hour of time to respond to cases.

sharad - May 26, 2023

No.# Ideas work with partner portal, customer portal and sites. So should be C & D

sharad - May 26, 2023

No.# Sorry, did some more research and found that you can suggest articles on wen forms so C & D are correct

sharad - May 26, 2023

No.# Should be B & C as with email, you have the context to reply back but web form can be accessed by guest user, so may not context if not captured as part of web form.

sharad - May 25, 2023

No.# D is correct as calls are already pouring in, we need a solution to effectively manage those and IVR can do exactly that.

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