Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 64
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Question 64

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Question 64/148

Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?

A. Visual Remote Assistant

B. Field Service Scheduler

C. Omni-Channel Routing

D. Workforce Engagement Self Scheduling

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Aurora - Nov 02, 2022

Because the aim is to reduce the cost of dispatching and to optimize the schedule, I think B is OK

Dylan - Oct 16, 2022

If the problem is high cost and availability, shouldn't the correct answer be A ?

https://www.salesforce.com/blog/remote-virtual-assistance-service/

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Question 64/148

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