Service-Cloud-Consultant Exam Dumps | Which three features should a Consultant recommend to allow a customer to resolve issues through self-service?

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Question 83

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Question 83/148

Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers

A. Customer Community

B. Live Agent

C. Knowledge Base

D. Chatter Answers

E. Web -to -Case

Correct Answer: A,C,D

Recent Comments (The most recent comments are at the top.)

HM - Dec 03, 2022

Chatter Answers was replaced to Chatter Question.
D should be also answer because the point for this question is how customers could solve their problem without agents.

Dylan - Oct 16, 2022

Additional comment: Also, Chatter Answers/Questions require for someone to answer the said question so I don't think it would count as self-service so for me only A and C would be applicable in this case. Maybe if a Chat Bot answer was available it would be possible to answer with 3 answers.

Dylan - Oct 16, 2022

Chatter Answers was discontinued in 2018, it is now called Chatter Questions : https://help.salesforce.com/s/articleView?id=000381733&type=1

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Question 83/148

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