Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 78
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Salesforce.Service-Cloud-Consultant.v2022-07-26.q148
Question 78

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Question 78/148

Universal Containers requires that users have the ability to view specific cases, as determined by the product type field on the case. An email should be sent to the users when a case to which they have access is created or closed. What should a consultant recommend to meet these requirements? (Choose 2)

A. Workflow rules

B. Escalation rules

C. Auto-response rules

D. Case teams

Correct Answer: A,D

Recent Comments (The most recent comments are at the top.)

sharad - May 25, 2023

WF can handle both create and close part. Case Teams are to form a group of users who needs access to cases based on product type field. So, A & D are correct.

SerC - Feb 20, 2023

Should't this be A & C?
A for whena case to which they have access is closed and C for when a case to which they have access is created

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Question 78/148

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