Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 61
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Question 61

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Question 61/148

Which statement is true regarding the Salesforce CTI adapter? Choose 3 answers

A. It acts as an intermediary between telephony systems, the salesforce Call Center application, and Salesforce user interface

B. It does NOT require a software install for each call center user on a Windows-based PC.

C. Prebuilt CTI adapters for different telephony systems are available on the Force.com AppExchange

D. It is based on the Salesforce CTI Toolkit and consists of source code, libraries, and files

E. It is a server-based software program that controls the appearence and behavior of a Salesforce SoftPhone

Correct Answer: A,C,D

Recent Comments (The most recent comments are at the top.)

Sam - Jun 20, 2023

There is a difference between lightweight and server-based. I don't think that when we say lightweight, it means server-based, hence E is wrong, it is based on CTI toolkit, so D seems to be correct.

Jason - Feb 11, 2023

Oleg, You confused Softphone with the CTI Adaptor. B is wrong.
SoftPhone
The telephone interface that a Salesforce CRM Call Center user sees in either the sidebar of Salesforce pages or the footer of the Salesforce console.

AB - Jan 09, 2023

ACE
https://developer.salesforce.com/docs/atlas.en-us.188.0.api_cti.meta/api_cti/sforce_api_cti_glossary.htm
https://www.dialpad.com/blog/salesforce-cti-integration/

NV - Nov 18, 2022

I think A, C & E

Dylan - Oct 16, 2022

A, B, C ?

Oleg - Sep 12, 2022

Why is B wrong? You don't need to install any programs on you PC to allow your agents work with a call center

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Question 61/148

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