Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 3
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Salesforce.Service-Cloud-Consultant.v2022-07-26.q148
Question 3

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Question 3/148

Which two configuration steps are required before quick actions can be used in Macros?

A. Global Actions needs on the publisher layout.

B. The specific quick action must be added to the case record Type.

C. Quick Actions must be enabled in the org.

D. The specific quick action must be added to the case Feed.

Correct Answer: C,D

Recent Comments (The most recent comments are at the top.)

oc - Apr 23, 2024

it is C&D

Ignacio - Aug 23, 2023

It's A&D

Sam - Jun 20, 2023

defined and enabled have different meanings. Defined means to create and there is no such thing to enable the quick actions. so, A & D are correct.

Jason - Feb 05, 2023

CD is the correct answer. and I agreed with Alan.

Name - Jan 15, 2023

Quick Actions must be enabled in the org because they are a feature that needs to be activated by an administrator in order to be used.

The specific quick action must be added to the case record Type because it needs to be associated with the correct object in order for it to be used in Macros. This is done so that the quick action is available when working with that specific object and can be used to automate certain actions.

Alan - Dec 28, 2022

CD is correct answers.
To use these actions, you must have Quick Actions defined in your Salesforce org and added to the case feed page layout.
https://help.salesforce.com/s/articleView?id=sf.macros_supported_custom_quick_actions.htm&type=5

HM - Nov 21, 2022

The answer should be A and D. To use quick actions in Macros, they should be on the layout.

Elena - Oct 25, 2022

Quick Actions needs on the publisher layout, it must not be enabled in the org.
The specific quick action must be added to the case record Type and case Feed.
B and D.

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