Service-Cloud-Consultant Exam Dumps | Universal Containers provides Customer Support for two separate business operations. The cases managed

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Salesforce.Service-Cloud-Consultant.v2022-07-26.q148
Question 7

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Question 7/148

Universal Containers provides Customer Support for two separate business operations. The cases managed for each operation have different steps and fields.
Which three features could be implemented to support this? Choose 3 answers

A. Support Processes

B. Record Types

C. Article Types

D. Omni-Channel

E. Page Layouts

Correct Answer: A,B,D

Recent Comments (The most recent comments are at the top.)

Bornipedo - Apr 04, 2023

I'm sure about B and E
Record Types: Record types allow for the creation of different page layouts and fields for different types of records. Universal Containers can create different record types for each business operation's cases and customize the fields, picklists, and page layouts accordingly.
Page Layouts: Page layouts define the fields and related lists that are displayed to users when they view or edit a record. Universal Containers can create separate page layouts for each business operation's cases and assign them to the appropriate record types. This will ensure that users only see the fields that are relevant to the specific type of case they are working on.

Jason - Feb 05, 2023

Agreed the answer should be A,B and E.

Oleg - Sep 04, 2022

Agree, it's ABE.
Moderators, could you correct the answers?

Moumerico - Aug 16, 2022

A+B+E

File d'attente - Aug 11, 2022

ABE !!

Guilherme - Jul 31, 2022

The correct answer is A, B, and E.
- Support Processes
- Record Types
- Page Layouts

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