Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 97
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Salesforce.Service-Cloud-Consultant.v2022-07-26.q148
Question 97

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Question 97/148

Universal Containers is implementing a Knowledge Base and wants to empower certain managers to create, edit, and manage articles. All articles should be reviewed by these managers before being published, while some articles need an additional layer of legal review as well. Which three actions should a Consultant recommend to meet these requirements? Choose 3 answers

A. Create at least two different data categories.

B. Create at least two different article types.

C. Create at least two different approval processes.

D. Grant managers the Manage Salesforce Knowledge permission.

E. Grant managers the Manage Data Categories permission.

Correct Answer: B,C,D

Recent Comments (The most recent comments are at the top.)

Paolo - Dec 01, 2022

"Article Type" in Classic are replaced by "Record Type" in Lightning, It's the same.

Hugo - Oct 27, 2022

I'm a bit confused why B is right, since Article Types are only accessible in Classic.
For Lightning they're called Record Types

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