Name: Salesforce.Service-Cloud-Consultant.v2022-07-26.q148 Question 63
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Question 63

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Question 63/148

Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Community users are able to access only their cases online, including cases created by the support team on their behalf over the phone?

A. A sharing rule to ensure record access is granted based on criteria of the case.

B. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.

C. An organization-wide default of Public Read/Write on the Case object.

D. A sharing set to grant the Customer Community user access to records associated to their Contact record.

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

Jason - Feb 07, 2023

Answer id D. As Aurora referenced. Give Experience Cloud site users access to records using sharing sets. For example, grant site users access to all cases related to an account that’s identified on the user’s contact records.

Aurora - Nov 02, 2022

I think its D, because https://help.salesforce.com/s/articleView?id=sf.networks_setting_light_users.htm&type=5

Piñon - Aug 07, 2022

IS D because you need to see on their behalf cases so you must look the asociated cases to that contact

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Question 63/148

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