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Exam Code:	Service-Cloud-Consultant
Exam Name:	Salesforce Certified Service cloud consultant
Certification Provider:	Salesforce
Free Question Number:	80
Version:	v2026-01-08
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# of views:	1014
# of Questions views:	26309
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Recent Comments (The most recent comments are at the top.)

Bishop - Mar 17, 2026

All are new questions.
All help us pass the exam.

Esther - Feb 27, 2026

Best wishes for you!
I finally passed Service-Cloud-Consultant test!!!! I am really so excited now as I have failed twice.

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Exam Question List: Question 1: Cloud Kicks (CK) uses Lightning Experience and Lightning Kno...; Question 2: Cloud Kicks (CK) supports customers through chat. Service ag...; Question 3: Universal Containers has implemented Service Cloud. The comp...; Question 4: Universal Containers wants to offer its customers interactiv...; Question 5: At Universal Containers, support agents need to verify that ...; Question 6: The VP of Service at Cloud Kicks (CK) wants to enable Servic...; Question 7: As part of a service improvement project, Cloud Kicks (CK) h...; Question 8: Universal Containers needs to provide contact center agents ...; Question 9: Universal Containers is migrating from Knowledge to Lightnin...; Question 10: In the build phase of a Service Cloud implementation for Uni...; Question 11: To help service agents more accurately respond to a new case...; Question 12: Universal Containers (UC) hired agents in an expansion of th...; Question 13: Cloud Kicks plans to deploy Service Cloud to customers who w...; Question 14: Universal Containers (UC) is configuring a self-service page...; Question 15: Cloud Kicks (CK) often needs to seek assistance within its o...; Question 16: Universal Containers has recently implemented an Experience ...; Question 17: The support team at Cloud Kicks would like to implement a me...; Question 18: Universal Containers has recently implemented a new CTI syst...; Question 19: Which Salesforce resource can be attached to a customer emai...; Question 20: Cloud Kicks wants to standardize its service key performance...; Question 21: Support is divided by product line at Universal Containers. ...; Question 22: Cloud Kicks wants to create a secure, branded mobile app tha...; Question 23: Universal Containers (UC) has Excel files of customer data m...; Question 24: After migrating to Lightning Experience, users are complaini...; Question 25: Universal Containers has implemented a call-based response s...; Question 26: Universal Containers wants to develop a new Case Management ...; Question 27: Universal Containers (UC) wants to implement Service Cloud u...; Question 28: Universal Containers (UC) has a policy that requires all ema...; Question 29: Universal Containers (UC) has created a new partner onboardi...; Question 30: Universal Containers wants to direct cases based on the same...; Question 31: Cloud Kicks' service agents frequently receive requests for ...; Question 32: Universal Containers wants to allow customers to send messag...; Question 33: Managers at Cloud Kicks often need to update the Case Type f...; Question 34: Cloud Kicks recently deployed an Omni-Channel implementation...; Question 35: The support management team at Universal Containers has noti...; Question 36: Universal Containers is considering a Knowledge-Centered Sup...; Question 37: Cloud Kicks is preparing to launch Service Console to a larg...; Question 38: Support agents at Universal Containers are entering customer...; Question 39: Agents at Universal Containers are required to update the Ca...; Question 40: Ursa Major Solar (UMS) provides customers with remote monito...; Question 41: What should the consultant consider when implementing Salesf...; Question 42: Universal Containers has three internal divisions that use S...; Question 43: Service agents at Cloud Kicks frequently encounter duplicate...; Question 44: What is a consideration when adding a report chart to a Page...; Question 45: Universal Containers wants customers to have the ability to ...; Question 46: Universal Containers (UC) is planning to use Service Cloud M...; Question 47: Universal Containers has a case handling process that requir...; Question 48: Universal Containers (UC) plans to implement a chatbot withi...; Question 49: Cloud Kicks support agents are getting too many emails due t...; Question 50: Universal Containers (UC) wants to deploy Service Cloud to 1...; Question 51: Universal Containers (UC) needs to implement Service Cloud V...; Question 52: Cloud Kicks provides regular and special support to customer...; Question 53: Universal Containers (UC) wants to report on how many custom...; Question 54: Universal Containers (UC) is coaching new service agents to ...; Question 55: A contact center manager wants to measure improvements to ca...; Question 56: The support manager at Universal Containers wants to improve...; Question 57: Universal Containers wants to reduce the clicks a customer s...; Question 58: Universal Containers is getting ready to start User Acceptan...; Question 59: Cloud Kicks will use the Salesforce Knowledge Article Import...; Question 60: Universal Containers is implementing Service Cloud to make t...; Question 61: Universal Containers implemented Case Management to support ...; Question 62: Which feature can a consultant deploy to route cases from so...; Question 63: Cloud Kicks (CK) uses Service Cloud and Slack. For difficult...; Question 64: Cloud Kicks (CK) recently implemented Knowledge-Centered Sup...; Question 65: Universal Containers (UC) is implementing Service Cloud with...; Question 66: Universal Containers wants to provide its resellers a secure...; Question 67: A company is planning for the migration of an existing exter...; Question 68: Universal Containers wants to provide a more consistent serv...; Question 69: Universal Containers (UC) is ramping up its Knowledge progra...; Question 70: Cloud Kicks (CK) has created hundreds of Knowledge articles ...; Question 71: Universal Containers (UC) has regional contact centers aroun...; Question 72: Cloud Kicks wants to implement a solution that would hold se...; Question 73: How should a consultant configure a report that shows the av...; Question 74: Universal Containers (UC) recently expanded sales to Mexico ...; Question 75: Cloud Kicks uses Einstein Next Best Action to help service a...; Question 76: Universal Containers is launching a full line of new product...; Question 77: Which feature should a consultant recommend to prompt a Tier...; Question 78: Universal Containers provides customers with different servi...; Question 79: A consultant has been hired to integrate a client's phone sy...; Question 80: Cloud Kicks (CK) wants to adopt artificial intelligence (Al)...

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