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No.# A B D is correct
Explanation
Knowledge-Centered Support (KCS) is a methodology that enhances how customer service and support teams access and use knowledge to deliver greater value to customers, employees, and stakeholders. Some of the benefits that can be expected from KCS adoption are:
Increased call deflection: KCS enables customers to find answers to their questions or issues through self-service channels, such as knowledge bases, communities, or chatbots. This reduces the number of calls or emails that reach the support team and improves customer satisfaction and loyalty.
Reduced issue resolution time: KCS allows agents to access and update knowledge articles as part of their support process. This helps them find the information they need to solve problems faster and more accurately, as well as share their knowledge with other agents and customers.
Optimized use of resources: KCS reduces the need for dedicated knowledge management roles or processes, as knowledge creation and maintenance are integrated into the support workflow. This frees up time and resources for other value-added activities, such as product improvement, innovation, or training....

No.# A. Create a case list view that is filtered by My Case Teams: This approach allows Product Managers to easily access cases associated with their products. By creating a list view that filters cases based on "My Case Teams," Product Managers can quickly see the cases they need to review without sifting through all cases in the system.

D. Create a case report that displays all created or updated cases: By generating a case report that displays cases related to specific products, Product Managers can have a comprehensive overview of cases associated with their products. The report can be filtered based on relevant criteria to provide meaningful insights into case activity and trends.

Options B and C are not directly related to allowing Product Managers to review cases for their products

No.# B. Integrate with an enterprise resource planning (ERP) system.

Explanation:

To provide field engineers with real-time access to current inventory levels of products that customers have purchased while they are at customer sites, integrating with an enterprise resource planning (ERP) system would be the most suitable solution.

Here's why:

Integrate with an ERP System (Option B): An ERP system is a comprehensive software solution that manages various aspects of a business, including inventory management, sales, purchasing, and more. By integrating the ERP system with Salesforce, field engineers can access up-to-date inventory information from the ERP system directly within Salesforce. This integration ensures that the inventory levels presented to the field engineers are accurate and current. This can help field engineers make informed decisions while servicing customers.

Option A (Implement Field Service Lightning) is designed more for managing and optimizing field service operations, including scheduling, dispatching, and tracking of field service tasks. While it can indirectly assist field engineers, it might not directly address the requirement of accessing real-time inventory levels....

No.# On demand email to case - under 25 MB and 4000- 5000 cases ANS -'A'

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No.# B,D
https://help.salesforce.com/s/articleView?id=sf.macros_supported_custom_quick_actions.htm&type=5

No.# Standard email-to-case allows only 2500 cases / day
On-demand email-to-case allows 1,00,000 cases / day and upto 25 MB

And the question asked is for 4000-5000 cases under 25 MB = On-demand email-to-case.
Note: Standard Salesforce always provides limited functionality. Extending the limit can be on demand.

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