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Exam Code:	Service-Cloud-Consultant
Exam Name:	Salesforce Certified Service cloud consultant
Certification Provider:	Salesforce
Free Question Number:	122
Version:	v2021-08-19
Rating:
# of views:	5174
# of Questions views:	301323
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Ian - Jul 16, 2024

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Sky - Jan 13, 2024

No.# C D is answer
https://help.salesforce.com/s/articleView?id=sf.macros_supported_custom_quick_actions.htm&type=5

'you must have Quick Actions defined in your Salesforce org'
does not means
Quick Actions must be enabled in the org.
There is no option to enable quick action in the Org.

Augustine - Feb 04, 2023

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LRCh - Jan 19, 2023

No.# AB
https://trailhead.salesforce.com/content/learn/modules/service_social_customer/service-social-prepare?trail_id=expand-service-cloud-with-digital-engagement

LRCh - Jan 19, 2023

No.# AB
https://trailhead.salesforce.com/content/learn/modules/service_social_customer/service-social-prepare?trail_id=expand-service-cloud-with-digital-engagement

Samar Al-Areqi - Dec 21, 2022

No.# I don´t think C is correct, what is the relation of SLA here, SLA used to provide service that the customer entitlement. whereas increase the number of Agent help to increase the number of resloved cases which mean help to decrease the time to spend in reslovig case. that make sence sure.

Anomnym - Dec 19, 2022

No.# ANSWER: A y D

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bety - Oct 11, 2022

No.# that s right, answer should be: A,D,E

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