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Salesforce.Service-Cloud-Consultant.v2021-08-19.q122
Question 48

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Question 48/122

Universal Containers' support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo, etc). Additional requirements are listed below:
* Support attachments up to 30 MB per inquiry
* Over 10,000 inquiries per day
What solution should a consultant recommend to meet these requirements?

A. On-Demand Email-to-Case

B. Customer Chatter groups

C. Web-to-Case

D. Emall-to-Case

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

Mati - Jan 02, 2022

Wrong answer displayed : see below article
Emall-to-Case has a limit of 2500 emails per day and on demand email to case refuses emails larger than 25 MB
https://help.salesforce.com/s/articleView?id=sf.customizesupport_email.htm&type=5

David Jurado - Sep 09, 2021

Emall-to-Case has a limit of 2500 emails converted to cases per day.

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