Service-Cloud-Consultant Exam Dumps | Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments

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Question 101

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Question 101/122

Which Lightning Service Console feature should be used to enable Service Reps to send emails with attachments to customers based on the Case details?

A. Lightning Knowledge

B. Process Builder

C. Macros

D. Visual Workflow

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Juliano - Feb 04, 2022

Needs a programmatic solution to make process builder send email with attachment.
https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A93JFSAZ

Macro should be the right answer

David Jurado - Sep 19, 2021

C
Macros is the only Lightning Service Console feature that can be used to send emails with attachments based in the Case details.

Process builder only sends email Alarms from templates. A programatic solution is needed to send Attachments based on Case details.

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