Service-Cloud-Consultant Exam Dumps | Which native Service Cloud solution is used for case satisfaction surveys?

Home
Salesforce
Salesforce Certified Service cloud consultant
Salesforce.Service-Cloud-Consultant.v2021-08-19.q122
Question 69

Valid Service-Cloud-Consultant Dumps shared by EduDump.com for Helping Passing Service-Cloud-Consultant Exam! EduDump.com now offer the newest Service-Cloud-Consultant exam dumps, the EduDump.com Service-Cloud-Consultant exam questions have been updated and answers have been corrected get the newest EduDump.com Service-Cloud-Consultant dumps with Test Engine here:

Access Service-Cloud-Consultant Dumps Premium Version
(292 Q&As Dumps, 35%OFF Special Discount Code: freecram)

<< Prev Question Next Question >>

Question 69/122

Which native Service Cloud solution is used for case satisfaction surveys?

A. Enable the case survey auto-response rule

B. Enable the case survey option on the case object

C. Check the survey option in the case settings

D. Create a Web-to-case form with a custom case type of survey

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

Jason - Jan 13, 2022

C

Case satisfaction surveys should be sent after a case is closed
https://trailhead.salesforce.com/content/learn/modules/salesforce-surveys-for-admins/surveys-case-scenario

David Jurado - Sep 09, 2021

A

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-surveys-for-admins/surveys-case-scenario

Your email address will not be published. Required fields are marked *

Comment: *

Name: *

Email: *

Rating: *

Verification: *

Question List (122q): Question 1: What can universal containers do to reduce costs and immedia...; Question 2: Universal Containers' contact center would like to measure a...; 1 commentQuestion 3: Universal Containers (UC) is developing a strategy for suppo...; Question 4: The Service Manager at universal Containers manages three te...; Question 5: A manager would like information on the knowledge base searc...; Question 6: What should a consultant recommend to ensure chat requests c...; Question 7: Universal container support manager wants to share product s...; Question 8: Universal Containers is implementing an entitlement process ...; Question 9: Universal Containers wants to let its customers interact rea...; Question 10: Universal Containers Executives want to see contact center m...; Question 11: Universal Containers analyzes key performance indicators (KP...; Question 12: UC is in the process of implementing Service Cloud. In which...; Question 13: In the telesales contact center, Universal Containers has th...; 1 commentQuestion 14: Which three are characteristics of Visual Workflow? Choose 3...; Question 15: Universal Containers requires a scheduling solution that wil...; Question 16: Open CTI allows Advanced Administrators and Developers to em...; Question 17: Universal Containers is using the Lightning Service Console ...; Question 18: What is a benefit of a quality monitoring system? Choose 2 a...; Question 19: Which solution should a consultant recommend?...; Question 20: All of the following objects may have a queue EXCEPT:...; Question 21: Universal containers wants to provide its 20 million custome...; 2 commentQuestion 22: What are three considerations when adding a report chart to ...; Question 23: What is the capability of case feed?...; Question 24: A manager has noticed an increase in average case age. This ...; Question 25: Universal Containers (UC) has hired a consulting firm to imp...; Question 26: Universal Containers is setting up a field service dispatch ...; 1 commentQuestion 27: As part of a new Salesforce Knowledge implementation, Univer...; Question 28: Which two capabilities of Lightning Knowledge ensure accurat...; 1 commentQuestion 29: What are two benefits of deploying Knowledge in Customer Com...; 2 commentQuestion 30: Universal Containers needs to ensure it is staffing enough a...; 1 commentQuestion 31: Universal Containers assigns its contact center agents to ce...; Question 32: Which two solutions can be used to enable agents to manage m...; Question 33: Universal Containers wants to offer its customers interactiv...; Question 34: Universal Containers is implementing the Salesforce Service ...; 1 commentQuestion 35: Universal Containers is experiencing system timeouts when ru...; Question 36: Why would customer upgrade from self-service to customer por...; Question 37: The Service Manager at Universal Containers is concerned tha...; Question 38: A contact center manager wants to measure the impact of a ne...; 3 commentQuestion 39: Universal Containers is trying to reduce the amount of time ...; Question 40: When designing a Case management solution to increase agent ...; Question 41: The lifecycle of a Knowledge article consists of five stages...; Question 42: Universal Containers allows Agents to work remotely using a ...; Question 43: A contact center agent wants to leverage subject matter expe...; Question 44: Universal Containers has scheduled a major upgrade to its Cu...; Question 45: Which three features should a Consultant recommend to allow ...; Question 46: Universal Containers uses Live Agent to interact with custom...; Question 47: UC is concerned with system performance in its contact cente...; 2 commentQuestion 48: Universal Containers' support team requires its customers to...; Question 49: UC's support team requires its customers to submit their sup...; Question 50: Which contact center type is most likely to implement Inform...; 1 commentQuestion 51: Universal Containers needs to provide contact center agents ...; Question 52: What is a business continuity challenge in a cloud-based con...; Question 53: Customers can contact Universal Appliances to report problem...; Question 54: Universal Health supports medical kits that have been distri...; 2 commentQuestion 55: Universal Containers wants to allow customers to ability to ...; 1 commentQuestion 56: Universal Containers Call Center Agents have limited visibil...; Question 57: When migrating data from an older system to a new one, what ...; Question 58: Universal Containers is implementing a call center using CTI...; 1 commentQuestion 59: The Service Manager at Universal Containers wants to improve...; Question 60: Universal Containers has created Permission Sets granting ac...; 2 commentQuestion 61: What are two design considerations for a Live Agent implemen...; Question 62: Universal Container's customers like speaking to a live supp...; 2 commentQuestion 63: Which system would a contact center integrate with in order ...; Question 64: Which statements are true regarding a prebuilt Salesforce co...; Question 65: Which case submission process leverages Apex email services?...; Question 66: Universal Containers wants to deploy the Service Cloud to it...; Question 67: Universal Banking needs to provide a public knowledge base o...; Question 68: What is a common deflection technique to reduce the number o...; 2 commentQuestion 69: Which native Service Cloud solution is used for case satisfa...; Question 70: The contact center at universal containers wants to increase...; 2 commentQuestion 71: Universal Containers provides Customer Support for two separ...; Question 72: Universal Containers' contact center manager needs to measur...; 3 commentQuestion 73: Universal containers is looking for ways to provide more pro...; Question 74: A Service Manager has recently implemented Salesforce Knowle...; 1 commentQuestion 75: A company is changing its case management system to Salesfor...; Question 76: Universal Containers is implementing Salesforce Knowledge fo...; 2 commentQuestion 77: Which application will allow a client to enable Ideas on a p...; Question 78: A contact center was unable to assign cases by case type bef...; Question 79: A consultant needs to import 2,000 source articles for a Sal...; Question 80: Which method can be used to route cases from social channels...; 1 commentQuestion 81: UC is initiating a program to improve customer satisfaction....; Question 82: Universal Containers (UC) wants to schedule for repair servi...; 3 commentQuestion 83: Which two configuration steps are required before quick acti...; Question 84: Universal containers wants to maintain service level agreeme...; 1 commentQuestion 85: UC wants to implement a Knowledge management process with th...; Question 86: The Contact Center at Universal Containers wants to increase...; 1 commentQuestion 87: Universal Containers wants to create a process to verify tha...; 2 commentQuestion 88: Which two areas can an Administrator make Open CTI features ...; Question 89: The VP of Service at Universal Containers is looking for way...; Question 90: Customer support agents want the ability to view customer re...; Question 91: Universal Containers has determined that case list views are...; 2 commentQuestion 92: Universal Containers wants to measure the efficiency of its ...; Question 93: Universal Containers contact center has experienced an incre...; Question 94: Universal Containers' contact center would like to measure a...; Question 95: Universal containers is migrating from classic knowledge to ...; Question 96: Universal Containers is evaluating whether to implement On-D...; Question 97: Which statement is true regarding the Salesforce CTI adapter...; Question 98: Service Representatives are complaining that their Lightning...; Question 99: What are some uses of www.trust.salesforce.com in business c...; Question 100: When support agents are working on a case, the support manag...; 2 commentQuestion 101: Which Lightning Service Console feature should be used to en...; Question 102: A team of publishers has created and published articles in S...; Question 103: The Service Desk at Universal Containers is considering impl...; Question 104: Universal Containers wants to reduce the volume of calls int...; Question 105: What is a benefit of a customer community? Choose 2 answers....; 2 commentQuestion 106: UC has discovered that the average time an agent takes to re...; Question 107: Universal Containers is launching a full line of new product...; Question 108: A client's Support Call Center has seen an increase in call ...; Question 109: A company has created a new onboarding process. An Agent mus...; Question 110: Universal Containers wants to provide its customers with mor...; Question 111: You're working on a sales presentation for your customer - u...; Question 112: Using Import Wizard, how many Asset records can you import a...; Question 113: The manager of a large credit card contact center needs to u...; Question 114: Universal Containers requires that a case is logged for ever...; Question 115: Universal containers is trying to reduce the amount of time ...; 1 commentQuestion 116: Universal Containers wants to display a list of open cases, ...; Question 117: A company has these requirements for dealing with Cases: - H...; Question 118: Universal Containers needs to improve Customer Satisfaction,...; Question 119: Universal Containers email policy requires that all email tr...; Question 120: From any queue list view, users can take ownership of one or...; Question 121: KCS (knowledge centered support) what is it? Choose 2 Answer...; 1 commentQuestion 122: Universal containers is migrating from a legacy system to th...

[×]

Download PDF File

Enter your email address to download Salesforce.Service-Cloud-Consultant.v2021-08-19.q122.pdf

Email:

Disclaimer:
Freecram doesn't offer Real GIAC Exam Questions. Freecram doesn't offer Real SAP Exam Questions. Freecram doesn't offer Real (ISC)² Exam Questions. Freecram doesn't offer Real CompTIA Exam Questions. Freecram doesn't offer Real Microsoft Exam Questions.
Oracle and Java are registered trademarks of Oracle and/or its affiliates.
Freecram material do not contain actual actual Oracle Exam Questions or material.
Microsoft®, Azure®, Windows®, Windows Vista®, and the Windows logo are registered trademarks of Microsoft Corporation.
Freecram Materials do not contain actual questions and answers from Cisco's Certification Exams. The brand Cisco is a registered trademark of CISCO, Inc.
CFA Institute does not endorse, promote or warrant the accuracy or quality of these questions. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Freecram does not offer exam dumps or questions from actual exams. We offer learning material and practice tests created by subject matter experts to assist and help learners prepare for those exams. All certification brands used on the website are owned by the respective brand owners. Freecram does not own or claim any ownership on any of the brands.

Question 69/122

Recent Comments (The most recent comments are at the top.)

LEAVE A REPLY

Download PDF File