SHRM-SCP Exam Dumps | The company is planning to change the bus routes to service the hotels more efficiently. The general

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Question 145/193

The company is planning to change the bus routes to service the hotels more efficiently.
The general manager asked the HR manager to inform all company employees of the changes. The majority of bus drivers are well-tenured and older. Most of the sales representatives are newer to the workforce. The company's management team oversees both groups. What is the best way for the HR manager to roll out the new information?

A. Utilize the company/ s intranet, and create a space for all information regarding the newroutes. Then, send an email to all employees directing them to check the intranet.

B. Create a short video that illustrates the new bus routes, and send it to all employees viaemail.

C. Meet with each employee one-on-one to discuss the new routes and answer their questions.

D. Setup a conference call for the managers, send an email to the sales representatives, andschedule a workgroup meeting for the bus drivers.

Correct Answer: B

The HR manager displays the communication competency by adjusting the communication method depending on the audience. Managers need to be informed through a communication medium that allows them to ask questions and prepares them to address issues that their bus drivers might bring up. A conference call would be ideal for this. The sales representatives also need to know about the change. However, since they are tech-savvy, and the change does not affect them much, an email is sufficient. The bus drivers are most affected by the change and should be informed in person. A workgroup meeting is a good choice because all of their questions and concerns can be addressed in real-time.

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