SHRM-SCP Exam Dumps | How would you respond to the email? An employee emails you, as a designated human resources (HR) representative,

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Question 27/193

How would you respond to the email?
An employee emails you, as a designated human resources (HR) representative, with a complex explanation of his/her medical history and explains that he/she has an upcoming surgery. Ws clear from the tenor of the email that he/she is stressed about missing work time. He/she wanted to know what the next steps are to prepare for the upcoming leave. You don't know the answer to the question of f the top of your head, and the HR person who specializes in leaves is out of the of the for a week.

A. First, explain that the employee should not send any protected health information over anunsecure network. Request that he/she come into the of the and meet with the humanresource (HR) specialist face-to-face upon his/her return from vacation.

B. Thank the employee for the email, and explain that the HR specialist who is the point ofcontact is out of the of the. Offer to explain the situation to him/her when he/she is back andhave him/her touch base with the employee at that point.

C. Research the information he/she is seeking on your own, and respond back to the employeewithin the day.

D. Reply to the employee with a CC to the HR leave specialist, explaining that the HR specialistwill reach out to the employee upon his/her return to the of the.

Correct Answer: C

As the employee is noticeably anxious about the health condition and missing work, it is best to respond to the email with a response as soon as possible rather than deferring to the HR Specialist who is not in the of the.

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