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In an ongoing project, there is an argument between two subject matter experts (SMEs) on what the correct approach to design should be. The project manager suggests that the two SMEs meet and come to a consensus. Which conflict resolution approach did the project manager use?
Correct Answer: B
By encouraging the SMEs to meet and come to an agreement together, the project manager is using the Collaborate/Problem-Solve conflict resolution technique. This technique involves working together to find a win-win solution that satisfies all parties. According to the PMBOK Guide - Seventh Edition, collaboration is the preferred conflict resolution method because it leads to consensus and long-term solutions. Option A (Compromise) is a lose-lose approach. Option C (Synergy) is not an official PMI conflict resolution method. Option D (Force) is a win-lose approach and not used here. References: PMBOK Guide - Seventh Edition, Team Performance Domain PMI Conflict Resolution and Leadership Guidelines ##############################################