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A project is in the execution phase and there are disagreements between two key stakeholders about the project's scope. One stakeholder is adamant about expanding the scope and the other stakeholder is content with the current arrangement. What should the project manager do?
Correct Answer: C
In conflict resolution, particularly in stakeholder disagreements, the project manager should act as a facilitator and mediator. Scheduling a joint meeting to promote open dialogue and reach mutual understanding supports collaborative decision-making and promotes transparency. The PMBOK Guide - Seventh Edition and PMI's Conflict Resolution guidance recommend collaborative problem-solving as the most effective approach in stakeholder conflict. Engaging both parties together helps to clarify misunderstandings and identify common ground. Option A is a last resort if resolution fails. Option B is useful for gathering information but delays the resolution. Option D lacks the project manager's facilitation and may not be constructive. References: PMBOK Guide - Seventh Edition, Stakeholder Engagement and Team Performance Domains PMBOK Guide - Sixth Edition, Section 9.5: Manage Team (Conflict Resolution Techniques) -