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A project manager is managing two integrated projects in a program A key integration point is misaligned, which has resulted in delays. One of the team's integration leads is a subject matter expert (SME) m this integration area. The other team's integration lead is not a SME but is more senior and has worked on the project longer Both team leads are blaming each other What should the project manager do first to resolve this situation?
Correct Answer: B
A project manager who is managing two integrated projects in a program should use effective communication and conflict management skills to resolve issues that arise from misalignment or integration points. The project manager should first meet with both integration leads to understand the root cause of the problem and facilitate a collaborative solution that satisfies both parties and aligns with the program objectives. Assigning the resolution of the issue to either one of the integration leads, or escalating the issue to the program architect, are not the best options as they may create more conflict or undermine the authority of the project manager. References: * PMBOK Guide, 7th edition, page 65 * Standard for Program Management, 4th edition, page 67 * PMI-PBA Exam Content Outline, page 10 * [PMI-PBA Handbook], page 11