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A project manager is working on a large event and developing budgets for sign-off. The stakeholders and project sponsor are all working remotely using various tools to ensure that all documentation is tracked and handled discretely and appropriately. The primary stakeholder has missed several deadlines for the milestone sign-offs, resulting in the project manager being forced to find alternative suppliers for items, now at higher costs. When questioned regarding the delays, the stakeholder says the notifications hadn't appeared in their email inbox. How should the project manager proceed?
Correct Answer: C
This is primarily a stakeholder communication and engagement breakdown. The first action is to ensure the communication method is effective for that stakeholder and supports timely approvals. Assessing whether the channels are appropriate and updating them (C) aligns with communications management: selecting the right medium, frequency, format, tools, and escalation path to match stakeholder needs and constraints. If email notifications are unreliable for that stakeholder, the project manager can implement redundancy (tool notifications plus calendar invites, messaging app alerts, dashboard reminders) and confirm receipt for critical approvals. Escalating to IT (A) may help later, but it addresses a potential technical symptom without first fixing the process and ensuring stakeholder accountability. HR training (B) is excessive and unlikely to resolve immediate project governance needs. Replacing the stakeholder (D) is rarely feasible and escalatory; it can damage relationships and typically lies outside the project manager's authority. Strengthening the communication approach reduces missed sign-offs, prevents further cost impacts, and restores predictable decision-making cadence.