Explanation
= The project manager should proactively communicate with the client to resolve any disputes or misunderstandings regarding the invoices and the payment terms. This is part of managing stakeholder expectations and ensuring customer satisfaction. The project manager should also document the issue and its resolution in the project records. Reviewing past projects, updating the procurement plan, or adding nonpayment to the issue log are not sufficient actions to deal with the problem and may delay the project or damage the relationship with the client. References:
PMBOK Guide 7th Edition, Chapter 8: Stakeholder Performance, Section 8.2: Engage Stakeholders, Page 205 PMBOK Guide 6th Edition, Chapter 12: Procurement Management, Section 12.3: Control Procurements, Page 507 Agile Practice Guide, Chapter 3: Implementing Agile: Creating an Agile Environment, Section 3.3:
Customer Engagement Practices, Page 37