Explanation
According to the PMBOK Guide, 7th edition, organizational process assets (OPAs) are the plans, processes, policies, procedures, and knowledge bases specific to and used by the performing organization. OPAs include any artifact, practice, or knowledge from any or all of the organizations involved in the project that can be used to execute or govern the project. OPAs can be grouped into two categories: processes and procedures, and corporate knowledge base. In this question, the project manager is newly assigned to the second phase of an ongoing project. During the implementation, a defect occurred and no one knows how to fix it, as the former engineering team has moved to another project. The customer warns that previously, this defect negatively affected the project schedule. The question asks what the project manager should do first.
Based on this information, the best answer is option B, which is to check the organizational process assets (OPAs). This is because checking the OPAs is a project management practice that can help the project manager to find relevant information and guidance on how to fix the defect and prevent further delays.
Checking the OPAs can involve reviewing the processes and procedures, such as the quality management plan, the change management plan, the issue log, the defect repair procedures, and the lessons learned register.
Checking the OPAs can also involve accessing the corporate knowledge base, such as the historical information, the project records, the best practices, and the expert judgment. Checking the OPAs can help the project manager to understand the nature and cause of the defect, as well as to identify and implement the appropriate corrective actions.
Option A, which is to acquire knowledgeable resources, is not a good answer. This is because acquiring knowledgeable resources may not be the first step or the best solution for the project manager. Acquiring knowledgeable resources is a process that involves obtaining the human resources needed to complete the project activities. Acquiring knowledgeable resources may involve hiring, contracting, or training processes.
Acquiring knowledgeable resources may not be the first step, as it may require some prior analysis and planning. Acquiring knowledgeable resources may not be the best solution, as it may involve additional costs, time, and risks.
Option C, which is to update the risk management plan, is not a good answer. This is because updating the risk management plan may not be relevant or effective for the project manager. The risk management plan is a document that describes how risk management activities will be planned, structured, and performed throughout the project. The risk management plan may include the risk management approach, rolesand responsibilities, budget and schedule, risk categories, risk appetite and tolerance, risk identification and analysis methods, risk response strategies, and risk monitoring and reporting mechanisms. Updating the risk management plan may not be relevant, as the defect is not a risk, but an issue that has already occurred and needs to be resolved. Updating the risk management plan may not be effective, as it may not address the root cause or the impact of the defect.
Option D, which is to extend the timeline of the project, is not a good answer. This is because extending the timeline of the project may not be necessary or acceptable for the project manager. Extending the timeline of the project is a process that involves modifying the project schedule to accommodate the changes or delays in the project activities. Extending the timeline of the project may involve submitting a change request to the appropriate authority for review and approval. Extending the timeline of the project may not be necessary, as the project manager may be able to fix the defect and recover the schedule by using the OPAs. Extending the timeline of the project may not be acceptable, as it may affect the stakeholder satisfaction, business value, and project benefits. References: PMBOK Guide, 7th edition; PMP Exam Content Outline; [PMP Sample Test Questions].