Explanation
A screenshot of a cell phone Description automatically generated

= The correct answer is to drag the interpersonal skill on the left to the scenario on the right as follows:
Conflict Management -> A team member disagrees with the project manager's decision and escalates the issue to the sponsor.
Emotional Intelligence -> A project manager recognizes that a stakeholder is feeling frustrated and tries to empathize with them.
Leadership -> A project manager motivates the team to achieve the project goals and provides feedback and recognition.
Networking -> A project manager attends a professional event and exchanges contact information with potential partners and clients.
= The question tests the candidate's knowledge of interpersonal skills and how they apply to different project scenarios. Interpersonal skills are the abilities to effectively communicate, interact, and work with individuals and groups. They are essential for project managers to build relationships, influence stakeholders, resolve conflicts, and lead teams. The four interpersonal skills and their definitions are:
Conflict Management: The ability to handle disagreements and disputes among individuals or groups in a constructive way.
Emotional Intelligence: The ability to perceive, understand, and manage one's own and others' emotions and emotional responses.
Leadership: The ability to guide, inspire, and empower individuals or groups to achieve a common vision or goal.
Networking: The ability to establish and maintain connections and relationships with people who can provide information, support, or opportunities.
References:
PMBOK Guide 7th Edition, Chapter 7: Team Performance, Section 7.2: Enable Team Performance, Page 181 PMBOK Guide 6th Edition, Chapter 3: Role of the Project Manager, Section 3.2: Project Manager Competencies, Page 51 Agile Practice Guide, Chapter 2: An Agile Mindset, Section 2.1: What is an Agile Mindset?, Page 13