PMP Exam Dumps | A client has asked the project manager for the program status report. The project manager sends the report

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PMI.PMP.v2024-07-03.q171
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Question 10/171

A client has asked the project manager for the program status report. The project manager sends the report and then realizes that they accidentally included another manager from the client'sorganization onthe email.
What should the project manager do?

A. Wait for the client's feedback regarding the report.

B. Resend the email to the client, excluding the other manager.

C. Inform the client and their supervisor about the mistake.

D. Contact the other manager and ask them to delete the email.

Correct Answer: C

Explanation
According to the PMI Code of Ethics and Professional Conduct, project managers have a responsibility to respect the confidentiality and privacy of their stakeholders1. If they inadvertently disclose confidential information, they should promptly inform the affected parties and take corrective actions2. In this scenario, the project manager should inform the client and their supervisor about the mistake and apologize for the breach of confidentiality. They should also ask the other manager to delete the email and confirm that they have done so. This would demonstrate honesty, respect, and professionalism. References: 1: PMI Code of Ethics and Professional Conduct, Section 2.2.4 2: PMI Code of Ethics and Professional Conduct, Section 5.3.2

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