CSCP Exam Dumps | Which of the following actions typically would be the first step in implementing the philosophy of customer

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Question 41/227

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

A. Creating a customer-centric organization

B. Developing a map of the customer segments

C. Documenting the objectives for implementation

D. Selecting an information technology solution

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Question 41/227

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