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A firm has discovered a product quality issue. What should be the first step in responding to this issue?
Correct Answer: A
* Quality Issue Response: Addressing a quality issue requires a systematic approach to identify and eliminate the problem. * Root Cause Analysis: The first step is to understand why the issue occurred to prevent recurrence. This involves investigating the processes, materials, and procedures that may have contributed to the defect. * Explanation of Choice: * Option B: Separating non-conforming products is necessary but should follow root cause analysis. * Option C: Tracing the location of faulty products is part of containment but not the first step. * Option D: Replacing faulty products addresses customer satisfaction but does not prevent future issues. References: * Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook. McGraw-Hill Education. * Ishikawa, K. (1985). What Is Total Quality Control? The Japanese Way. Prentice Hall.