The six sigma approach to quality focuses on increasing customer satisfaction by:
Correct Answer: B
The Six Sigma approach to quality focuses on reducing variability in processes to increase customer satisfaction. The primary goal is to achieve near perfection by identifying and eliminating defects and reducing process variation.
* Reducing Variability: Six Sigma employs statistical tools to analyze processes and identify sources of variability.
* DMAIC Process: Define, Measure, Analyze, Improve, Control - a structured approach used in Six Sigma to improve processes.
* Customer Satisfaction: By ensuring consistent and predictable process outcomes, Six Sigma enhances product quality and reliability, leading to higher customer satisfaction.
References:
* "The Six Sigma Handbook" by Thomas Pyzdek and Paul Keller
* ASQ (American Society for Quality) Six Sigma Resources