CFM Exam Dumps | When managing quality, what are Key Performance Indicators (KPIs) based on?

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Question 65/122

When managing quality, what are Key Performance Indicators (KPIs) based on?

A. What stakeholders feel is important

B. What the facility manager feels is important

C. What the facility management team feels is important

D. What the CEO feels is important

Correct Answer: A

KPIs should be aligned with stakeholder expectations as outlined in ISO 41001 and IFMA's Performance and Quality Management competency.
* Stakeholders (A) dictate KPIs as they define service expectations, including tenants, employees, and executives.
* Facility managers (B) and teams (C) may influence KPIs, but they must align with business needs.
* CEO input (D) is valuable but is not the sole basis for KPI selection.
Effective KPIs should be measurable, relevant, and directly linked to service quality goals.

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