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Question 57/122

A facility manager wants to implement a centralized work request center for facility requests. After market research, the facility manager finds several different ways to prioritize requests. Which criteria should be used to prioritize work requests?

A. Job classification, total cost, complexity.

B. Criticality, safety, complexity.

C. Criticality, total cost, completion time.

D. Criticality, material cost, complexity.

Correct Answer: B

Work request prioritization in facility management should focus on:
* Criticality - The impact on operations and safety if the issue is not addressed.
* Safety - The risk level to occupants and property.
* Complexity - The effort and resources required to complete the request.
Prioritizing critical and safety-related tasks ensures that high-risk issues are addressed first, minimizing downtime and liability. Cost (Options A, C, D) is a secondary factor, as urgent safety issues must be resolved regardless of cost.

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