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Question 117/122

What is an industry standard quality program?

A. Computerized Maintenance Management Reports

B. Facility Management Benchmarks

C. Six Sigma

D. Certified Maintenance and Reliability Reports

Correct Answer: C

Six Sigma is a widely recognized industry-standard quality program that focuses on:
* Reducing defects and inefficiencies.
* Improving process control and consistency.
* Enhancing customer satisfaction through data-driven decision-making.
* Why the other options are incorrect:
* (A) CMMS Reports track maintenance tasks but are not a formal quality program.
* (B) Facility benchmarks provide performance comparisons but do not define a structured quality program.
* (D) Certified Maintenance and Reliability Reports focus on equipment reliability, not overall quality improvement.

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