CFM Exam Dumps | An organization has accumulated a wealth of service delivery data from its monitoring and measurement

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Question 118/122

An organization has accumulated a wealth of service delivery data from its monitoring and measurement processes. How can the organization BEST use the data to ensure continuous improvement?

A. Use the data to attract new clients.

B. Use the data in the creation of its future service level agreements.

C. Use the data for salary increases.

D. Use the data for bonus payments from its clients.

Correct Answer: B

Service delivery data should be used to enhance Service Level Agreements (SLAs) by:
* Benchmarking performance to set realistic, data-driven goals.
* Identifying inefficiencies and implementing targeted improvements.
* Providing accountability in vendor and in-house service expectations.
Using the data for marketing (A), salary increases (C), or bonus payments (D) does not directly enhance operational performance.

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