CFM Exam Dumps | What mechanism should be used to evaluate the work of an outsourced property management contract?

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Question 35/122

What mechanism should be used to evaluate the work of an outsourced property management contract?

A. Create a checklist in the scope of work.

B. Describe the expected performance of the contract.

C. Clearly identify Key Performance Indicators.

D. Research Best Practices for outsourcing.

Correct Answer: C

Key Performance Indicators (KPIs) are essential for measuring the success of outsourced facility management services. The IFMA Finance and Business competency emphasizes performance-based contracts and measurable service levels.
* Option C (KPIs) is correct because quantifiable metrics ensure objective performance evaluation.
* Option A (Checklist in Scope of Work) provides clarity but does not measure ongoing performance.
* Option B (Describing Expected Performance) is important but lacks measurable targets.
* Option D (Researching Best Practices) informs strategy but does not provide direct evaluation mechanisms.
KPIs enhance accountability, ensure service quality, and align contractor performance with business goals.

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