Performance Measures in Facility Management (FM) refer to the systematic assessment of operational efficiency, service quality, and goal achievement. Option C correctly defines performance measures as parameters and metrics used to evaluate objectives against actual performance and goals.
Why Option C is Correct?
* Performance measurement in FM involves setting objectives, defining Key Performance Indicators (KPIs), and comparing actual performance against these benchmarks.
* It allows FM professionals to assess the effectiveness of facility operations, maintenance, and service delivery.
* This aligns with IFMA's Quality Core Competency, ensuring continuous improvement and service optimization in FM.
* Common performance metrics include response times, service uptime, cost efficiency, sustainability benchmarks, and compliance rates.
Why Other Options Are Incorrect?
* Option A (Performance indicators including metrics and drivers that achieve a given outcome):
While it touches on metrics and drivers, it does not clearly define the process of evaluating objectives against actual results, which is essential in Performance Management.
* Option B (Pre-determined set of performance indicators and actual results): This focuses on predefined metrics but does not explain how performance is evaluated against business goals, which is crucial for FM effectiveness.