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Question 15/122

When developing a business continuity plan, the organization's leadership should establish a level of acceptable operations. What should be included in a plan to measure the expected level of success against the level of acceptable operations?

A. Performance metrics

B. Lessons learned

C. Business case analysis

Correct Answer: A

Performance metrics (Option A) are used to measure the success of business continuity plans (BCPs) by comparing actual performance against acceptable operational levels.
Why Option A is Correct?
* Performance metrics provide quantifiable data on recovery speed, downtime, and operational effectiveness.
* These metrics ensure the continuity plan is aligned with business goals and meets required operational standards.
* IFMA's Emergency Preparedness & Business Continuity competency emphasizes developing measurable performance indicators to assess and improve response strategies.
Why Other Options Are Incorrect?
* Option B (Lessons learned): Lessons learned help improve future plans, but they do not measure success in real-time.
* Option C (Business case analysis): A business case analysis evaluates the feasibility of a plan, but does not measure performance outcomes.

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