You are the business analyst for your organization and are about to conduct requirements elicitation for a process to streamline the customer fulfillment system your organization uses. You need to understand how the people, processes, and technology within the customer fulfillment system operates before you begin the elicitation process.
What type of analytical thinking are you participating in this scenario?
Correct Answer: D
Explanation
System thinking is a type of analytical thinking that involves understanding how the components of a system interact with each other and affect the whole. System thinking helps the business analyst to see the big picture, identify the root causes of problems, and design solutions that address the system as a whole. System thinking is essential for conducting requirements elicitation for a process that involves people, processes, and technology, as these are interrelated and interdependent elements of a system. The other options are not types of analytical thinking, but rather techniques or skills that can be used in different situations. References:
9.1 Analytical Thinking and Problem Solving, paragraph 1
Business Analysis Blog | Systems Thinking - An Analyst's Essential Trait, paragraph 1 Top 11 Most Effective Business Analysis Techniques | 2024, paragraph 2