Which of the following can be an effective tool during quality control to help determine the how the problem occurred?
Correct Answer: C
Explanation
Flowcharting is a technique that can be an effective tool during quality control to help determine how the problem occurred. It is a graphical representation of the steps, decisions, and interactions involved in a process or a system. It shows the sequence, logic, and flow of information and materials from the start to the end of the process or system. Flowcharting can help to identify the sources, causes, and effects of problems, as well as the potential solutions and improvements. Flowcharting can also help to document, communicate, and standardize the process or system, and to ensure its compliance with the quality standards and requirements.
References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, page 47 Business Analysis Professional Resources | IIBA, under Business Analysis Body of Knowledge (BABOK ) Guide What is Problem Solving? Steps, Process & Techniques | ASQ, under Helpful problem-solving techniques