What technique used during the manage business analysis performance process can help identify the underlying causes of failures or difficulties in accomplishing business analysis work?
Correct Answer: D
Explanation
Root cause analysis is a technique that helps identify the underlying causes of failures or difficulties in accomplishing business analysis work. It involves asking a series of questions to determine the origin of a problem and the factors that contributed to it. By finding and addressing the root causes, the business analyst can prevent the problem from recurring and improve the performance of the business analysis process.
References:
CBAP Handbook, page 18, section 4.5. Manage Business Analysis Performance BABOK Guide, page 387, section 10.25. Root Cause Analysis Tips for Earning a Business Analysis Certification, section 2. Understand the BABOK Guide