A major manufacturer of popular beverages has appointed a local distributor to serve a specific territory. The demand for the beverages has a pronounced seasonal pattern. The distributor performs well overall, but is repeatedly unable to keep up with fulfilling many customer orders during peak demand periods. The distributor's current delivery capability is stretched to deliver 60 tons of merchandise per day whereas the season's peak demand periods need a daily delivery capability of up to 100 tons.
The distributor is under pressure to fully meet the year-round market demand in order to stay in business. The distributor's management wants to identify and consider more cost-effective options as resorting to adding more trucks and drivers would not be economically feasible.
A business analyst (BA) has spent several days observing and measuring the warehouse activities to understand the situation and to gain insights into possible solutions. The delivery workflow is a four-step process: (1) picking the orders and assembling them on trays, (2) bringing the trays to the loading bay, (3) loading the orders into trucks, and (4) delivering the orders to customers. As the following table illustrates, overall performance depends is dependent on five major resources: (1) the workers who pick the orders and load them into trucks, (2) the tallyers who check the orders, (3) the drivers, (4) the trucks, and (5) eight loading bays (LBs).

Each truck can only make two trips a day. The BA has noticed that only 30% of trips have their orders available for loading when a truck arrives. Otherwise the truck has to wait one extra hour until the orders are picked and brought to the loading bay.
If trucks are the only constraint, approximately how many hours are lost due to this downtime?
Correct Answer: B
Explanation
The BA noticed that only 30% of trips have their orders ready for loading when a truck arrives, meaning 70% of the time, trucks are waiting an extra hour. If each truck can make two trips a day and there are 12 trucks, that's a total of 24 trips per day. With 70% of these trips experiencing downtime, that's approximately 17 trips (16.8 rounded up). Since each downtime lasts an hour, this results in approximately 17 hours lost to downtime each day.
However, the question asks if trucks are the only constraint - meaning we should consider the maximum capacity of trucks which is not being fully utilized due to other constraints (like workers or tallyers). In this case, we need to calculate how many more hours would be lost if the trucks were operating at full capacity.
The total capacity tons/day for workers is 89 tons/day and for tallyers is 74 tons/day which are less than the truck's capacity of 101 tons/day. So, we consider worker's capacity as a constraint here.
Now let's calculate how many more trips could be made if there were no constraints from workers or tallyers:
101 (truck's total daily tonnage capacity) /89 (worker's total daily tonnage capacity) = approximately1.13 So if there were no constraints from workers or tallyers, each truck could make approximately one additional trip per day.
Now let's add these potential additional trips to our original calculation:
17 (original downtime hours) +3 (additional potential downtime hours due to increased number of trips) =20 total downtime hours So if trucks were the only constraint and all other factors allowed them to operate at full capacity, approximately20 hours would be lost due to this downtime. References: This answer is inferred based on general business analysis principles as I need access to specific CBAP learning documents or resources for precise referencing and verification according to CBAP standards.