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An insurance company wants to increase sales by 15% and customer retention by 10% within 1 calendar year. Various strategies to achieve this were considered and a restructure to the existing pricing model is selected to help achieve these goals. A business analyst (BA) works with stakeholders such as actuaries, product specialists, sales staff, risk managers, and underwriters who agree to applying varying levels of discounts to customers based on: *Total annual premium the customer has with the company (Financial worth) *Time with the insurance company (Loyalty) Various financial models are considered but the stakeholders agree that an initial applicable discount is determined based on the customer's overall premium: The percentage of the maximum possible discount available to the customer is adjusted based on time with the company: If within the first six months, customer retention increased by 5 % and sales increased by 6%, then when will the desired sales and retention goals be achieved assuming the trend continues at the same pace?
Correct Answer: D
Explanation The question asks about the time required to achieve the desired sales and retention goals, given the current rate of increase. To answer this question, we need to use the formula for compound growth rate, which is: Final value = Initial value x (1 + Growth rate) ^ Number of periods We can apply this formula to both sales and retention, using the given values and solving for the number of periods. For sales, we have: 1.15 = 1 x (1 + 0.06) ^ Number of periods Taking the natural logarithm of both sides, we get: ln(1.15) = ln(1 + 0.06) x Number of periods Dividing by ln(1 + 0.06), we get: Number of periods = ln(1.15) / ln(1 + 0.06) Using a calculator, we get: Number of periods = 2.29 Since each period is six months, we multiply by 6 to get the number of months: Number of months = 2.29 x 6 Number of months = 13.74 Rounding up to the nearest whole number, we get: Number of months = 14 Therefore, it will take 14 months, or about 18 months, to achieve the sales goal. For retention, we have: 1.1 = 1 x (1 + 0.05) ^ Number of periods Repeating the same steps as above, we get: Number of periods = ln(1.1) / ln(1 + 0.05) Number of periods = 1.86 Number of months = 1.86 x 6 Number of months = 11.16 Rounding up to the nearest whole number, we get: Number of months = 12 Therefore, it will take 12 months, or 1 year, to achieve the retention goal. References: CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 5: Solution Assessment and Validation, p. 211-212 Certified Business Analysis Professional (CBAP) Specialization, Course 4: Business Analysis: Solution Evaluation, Week 2: Solution Performance Assessment, Video: Solution Performance Metrics Compound Growth Rate Calculator