CBAP Exam Dumps | Holly is the business analyst for her organization. Holly encourages teamwork and open communications

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Question 12/239

Holly is the business analyst for her organization. Holly encourages teamwork and open communications among the business analysis team and the stakeholders. She wants stakeholders to drop by her office and freely discuss the requirements, the solution scope, and other concerns about the solution she's working on.
Holly definitely prefers informal communications.
What is the danger Holly may experience with informal communications?

A. There is no danger; informal communications is a preferred business analysis technique.

B. The stakeholders may address the business analysis team and the project team directly rather than communicate through Holly.

C. Stakeholders may miss information and the requirements could become ambiguous.

D. The stakeholders may not know who's in charge of the solution.

Correct Answer: C

Explanation
Informal communication is a type of communication that is spontaneous, casual, and unstructured. It can be useful for building rapport, trust, and collaboration among the business analysis team and the stakeholders.
However, it can also pose some risks and challenges for the business analysis process. One of the dangers that Holly may experience with informal communication is that stakeholders may miss information and the requirements could become ambiguous. This is because informal communication is often not documented, verified, or validated. It may also lack clarity, consistency, and completeness. As a result, stakeholders may have different or conflicting understandings of the requirements, the solution scope, and other concerns. This can lead to errors, rework, delays, and dissatisfaction in the project. Therefore, Holly should balance informal communication with formal communication, which is a type of communication that is planned, structured, and documented. Formal communication can help to ensure the accuracy, quality, and traceability of the requirements and the solution. It can also help to communicate the roles, responsibilities, and expectations of the stakeholders and the business analyst. References:
CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Elicitation and Collaboration, page 169-170.
Formal & Informal Business Communication | Bizfluent, paragraph 3
Analysis of Informal Communication Networks - A Case Study | Business ..., paragraph 2
8.3 Glance at Genre: Informal and Formal Analytical Reports, paragraph 1

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