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A business unit of a transnational manufacturer wants to implement a robust process for addressing integrity- critical equipment deterioration incidents. Timely and complete resolution of such incidents is vital for the business unit's continuous safe and profitable operation. Treating each incident involves many employees from different departments extensively collaborating and exchanging information. That information is spread across multiple systems having their access limited to particular user groups. With the current manual process, some incidents get forgotten and remain unresolved for years. The project's Sponsor is an Equipment Integrity and Reliability Advisor, who moved into this position from another business unit. That business unit implemented a proprietary application to integrate the information and to assist in tracking and managing the incidents. Having a positive experience with the application, the Sponsor is suggesting to customize it and reuse in the new business unit. The business unit's Enterprise Architect (EA), who is responsible for assessing solution options and presenting them to executive decision makers, has a few concerns with adopting the existing application. The application uses point-to-point interfaces with other data sources whereas the business unit's target architecture relies on a data warehouse-based integration. Moreover, the two business units use different legacy systems, as well as different front-end implementation technologies. Additionally, the existing application is monolingual, while the business unit needs user interfaces and some data to be presented in two languages. With all of this, it may be easier to build a new application from scratch than to customize the existing one. To understand which option is better, the EA asks a business analyst (BA) to define business requirements. Through the elicitation process, the BA identifies the following requirement: "Particular incident-related activities require approval by authorized personnel before beginning them, as well as confirmation of acceptance of their completion." What kind of asset should the BA provide to fully specify the approval requirement?
Correct Answer: A
Explanation A process diagram is a kind of asset that the BA should provide to fully specify the approval requirement. A process diagram is a visual representation of the sequence of activities and decisions involved in a business process or a system. It shows the inputs, outputs, roles, tasks, events, conditions, and flows that occur in each step of the process. A process diagram can help the BA specify the approval requirement by showing: Which incident-related activities require approval and confirmation Who are the authorized personnel for each activity What are the criteria and triggers for approval and confirmation What are the outcomes and exceptions of approval and confirmation A process diagram can also help the EA compare the existing application and the new application by showing the similarities and differences in the process flows, data sources, and user interfaces. References: [BABOK Guide v3], Section 10.28: Process Modeling, p. 410-412 CBAP / CCBA Certified Business Analysis Study Guide, 2nd Edition, Chapter 4: Requirements Elicitation and Collaboration, p. 161-163 Certified Business Analysis Professional (CBAP) Specialization, Course 2: Business Analysis: Requirements Elicitation and Analysis, Week 4: Requirements Analysis Techniques, Video: Process Modeling