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Exam Code:	CSA
Exam Name:	ServiceNow Certified System Administrator
Certification Provider:	ServiceNow
Free Question Number:	216
Version:	v2026-04-20
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# of views:	346
# of Questions views:	14045
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Recent Comments (The most recent comments are at the top.)

Kp - Jun 22, 2026

No.# Q13 It should be option A. user wants both the condition to be fulfilled.

Puneet Kumar - May 04, 2026

No.# Incorrect answer: Correct is A, C, E

A ServiceNow filter condition is composed of three core elements:

Field → the field being evaluated (e.g., State, Priority)
Operator → the comparison logic (e.g., is, is not, greater than)
Value → the value being compared against (e.g., Closed, 1 - Critical)
Why others are incorrect:
B. Match Criteria → not a standard component of a single condition (used at a higher level for grouping conditions like AND/OR)
D. Column → informal term; ServiceNow uses Field as the correct term

Puneet Kumar - May 04, 2026

No.# A. is correct answer
Why others are incorrect:
B: Flows are not required for standard notification recipient configuration
C: “Subscribable” is unrelated to targeting a manager
D: “Send to” is not the correct configuration area for dot-walking recipients

Puneet Kumar - May 04, 2026

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Exam Question List: Question 1: Which field (or fields) is used as a unique key during impor...; Question 2: What component causes a flow to run after a record has been ...; Question 3: When importing spreadsheet data into ServiceNow, in which st...; Question 4: What type of field allows you to look up values from one oth...; Question 5: Which term best describes something that is created, has wor...; Question 6: What actions are required to refine the number of records di...; Question 7: ServiceNow contains a resource which provides the following:...; Question 8: What features are available in Knowledge Management, to supp...; Question 9: What is the name of the table relationship, where two or mor...; Question 10: You have an existing customer, who is using workflows for th...; Question 11: What is used to determine user access to knowledge bases or ...; Question 12: Which technique is used to get information from a series of ...; 1 commentQuestion 13: A user wants to create a set of filter conditions, where the...; Question 14: When creating a global custom table named "abc", what is the...; Question 15: What capability allows users to create dashboards with widge...; Question 16: Roles can inherit permissions from other roles. Which role i...; Question 17: On what part of the ServiceNow instance, would you find the ...; Question 18: What is the definition of a group?...; Question 19: When creating application tables, a user role is automatical...; Question 20: Tables may have a One to Many relationships. From the Servic...; Question 21: What records are used to track cross-scope applications that...; Question 22: What are the 5 provided Roles by ServiceNow?...; Question 23: Which framework can automatically populate values for the pr...; Question 24: A Role is defined as what?; Question 25: What is a no-code approach to control the mandatory or read-...; Question 26: Which of the following is true of Service Catalog Items in r...; Question 27: A customer requests the following data quality measures be a...; Question 28: What kind of data can Import Sets use to populate tables in ...; Question 29: What are examples of UI Actions relating to forms? Choose 3 ...; Question 30: Which path is used on the Filter Navigator to display the li...; Question 31: When testing a catalog item, having a manager approval flows...; Question 32: The Employee On-boarding team has asked for a way for manage...; Question 33: What are examples of Core tables in the ServiceNow platform?...; Question 34: Which admin role is required to make changes to High Securit...; Question 35: The ServiceNow Virtual Agent provides assistance within a me...; Question 36: A group is stored in which table?...; Question 37: How do you make a list filter available to everyone?...; Question 38: What is the REST API Explorer used to do?...; Question 39: One related list, which buttons are commonly used for managi...; Question 40: When designing a flow, how do you reference data from a reco...; Question 41: Which stakeholder is responsible for activating failover pro...; Question 42: How would you describe the relationship between the incident...; Question 43: Where do you navigate to add a list of Incidents created by ...; Question 44: Which of the following is used to initiate a flow?...; Question 45: What is the purpose of an application scope?...; Question 46: How is a user defined in ServiceNow?...; Question 47: Which type of scripts run in the browser?...; Question 48: What resource can you use to view details of the tables and ...; Question 49: When moving a homepage or dashboard between instances, what ...; Question 50: You are asked to create an option in the Service Catalog, wh...; Question 51: Which Application Access configuration field(s) are NOT avai...; Question 52: Which module would you use to customize your instances banne...; Question 53: Which term best describes something that is created, has wor...; Question 54: What role enables someone to authorize a request, with no ot...; Question 55: There is a basic strategy when creating a Utils Script Inclu...; Question 56: Access Control rules are applied to a specific table, like t...; Question 57: What information does the System Dictionary contain?...; Question 58: You have been asked to create a way for users to order a new...; Question 59: Refer to the exhibit. (Exhibit) You are editing a new incide...; Question 60: A Service Catalog may include which of the following compone...; Question 61: Which actions can you take to open the Context Menu on a lis...; Question 62: User records are stored in which table?...; Question 63: What icon do you use to change the icon and color on a Favor...; Question 64: Which determines the relationships between field in an impor...; Question 65: When importing data from a spreadsheet, which step defines w...; Question 66: Modules must have a Link type. Which one of the following is...; Question 67: Which one of the following describes the primary operations ...; Question 68: The Report Designer contains different sections for configur...; Question 69: How can administrators utilize the same content for differen...; Question 70: The display sequence is controlled in a Service Catalog Item...; Question 71: What would NOT appear in the Application Navigator if "servi...; Question 72: What component of the ServiceNow infrastructure defines ever...; Question 73: What is the Endpoint when configuring a REST Message?...; Question 74: What are the steps for applying an update set to an instance...; Question 75: ServiceNow uses what term to describe all the data saved wit...; Question 76: What is the name of the conversational bot platform that pro...; Question 77: What do you activate when you want to add applications or fu...; 2 commentQuestion 78: Your customer wants to update a notification so it is sent t...; Question 79: What import utility do you use when the field names on the i...; Question 80: What intuitive development interface guides users through th...; Question 81: Which set of steps is used to import spreadsheet data into a...; Question 82: A customer wants to be able to identify and track components...; Question 83: If a user is on an Incident form and is alerted when they ch...; Question 84: Which of the following can be customized through the Basic C...; 1 commentQuestion 85: What are the components that make up a filter condition? (Ch...; Question 86: Which tables are children of the Task table and come with th...; Question 87: What attributes can you manage, using System Properties >...; Question 88: Which one of the following statements describes a characteri...; Question 89: For your implementation, the following tables. are extended ...; Question 90: What is the result of the order in which access controls are...; Question 91: Which of the following statement describes the purpose of an...; Question 92: You have been asked to configure a form so an employee could...; Question 93: How are Workflows moved between instances?...; Question 94: The customer has asked that your change the default layout o...; Question 95: Reports can be created from which different places in the pl...; Question 96: When would you use the following steps? 1, Homepage Admin &g...; Question 97: What do you need to do before you can use an Application-bas...; Question 98: After finishing your work on High Security Settings, what is...; Question 99: A new employee joins the IT department and needs to perform ...; Question 100: What is the most common role that has access to almost all p...; Question 101: What actions art taken to filter a long list of records to s...; Question 102: ServiceNow contains over 25 different report types. What are...; Question 103: What occurs when a user is listed in both the "Available For...; Question 104: Which options are strategies for debugging client-side scrip...; Question 105: What is the platform name for the Group table?...; Question 106: What are the three key tables in an enterprise CMDB? (Choose...; Question 107: Which statement correctly describes the differences between ...; Question 108: For Administrators creating new Service Catalog items, what ...; Question 109: IntegrationHub enables execution of third-party APIs as a pa...; Question 110: A User is stored in which table?...; Question 111: Which type of ServiceNow script runs on the web browser?...; Question 112: What is specified in an Access Control rule?...; Question 113: What are advantages of using spokes for integrations? Choose...; Question 114: An IT manager is responsible for the Network and Hardware as...; Question 115: How would you navigate to the Schema map for a table?...; Question 116: What ServiceNow tables can Administrators define as "destina...; Question 117: What is the best practice related to using the Default Updat...; Question 118: What are the main UI component(s) of the ServiceNow Platform...; Question 119: Which would NOT appear in the History section of the Applica...; Question 120: Which is used to configure access to Applications and Module...; Question 121: Two departments (HR Onboarding and Facilities) have come to ...; Question 122: When working on a task, which field do you use to share know...; Question 123: On the knowledge base record, which tab would you use to def...; Question 124: What is a key difference between Reporting and Performance A...; Question 125: On a filter condition, there is an element, which is based o...; Question 126: What catalog tool would you use to create a catalog item or ...; Question 127: In what order should filter elements be specified?...; Question 128: What is the primary application used to load data into Servi...; Question 129: When you need to orchestrate business processes across servi...; Question 130: What is the function of user impersonation?...; Question 131: Which one of the following is true regarding Application Sco...; Question 132: The testing team needs to be able to perform activities in t...; Question 133: Which one of the following modules can be used to view field...; Question 134: A subject matter expert routinely receives tasks which have ...; Question 135: Which sequence of actions applies an update set to an instan...; Question 136: When a user reports that they are not able to see modules on...; Question 137: What is the path an Administrator could take to view the ful...; Question 138: What are the steps for importing data using an import set?...; Question 139: From a form, what would you click to add additional fields t...; Question 140: What is a quick way to create a report from a list view?...; Question 141: Which of the following statements describes how data is orga...; Question 142: What displays a set of records from a table?...; Question 143: What are two ways to generate an Event? (Choose two.)...; Question 144: The source control operation used to store local changes on ...; Question 145: In Flow Designer, where is the data from an action stored so...; Question 146: What are the components that make up a filer condition? Choo...; Question 147: A new Service Desk employee in Latin America complains that ...; Question 148: What syntax is used in a Record Producer script to access va...; Question 149: How are local flow variables accessed in the Flow Designer D...; Question 150: What controls the publishing and retiring process for knowle...; Question 151: What enables you to trace the connection from an infrastruct...; Question 152: When importing data, what happens to imported rows, if no co...; Question 153: Your company is giving all first line workers a special T-sh...; Question 154: When does a Business Rule execute in ServiceNow?...; Question 155: What is the purpose of flagging an article in a knowledge ba...; Question 156: Which one of the following is an accurate list of changes th...; Question 157: Refer to the exhibit. (Exhibit) Which path would you take to...; Question 158: In a Knowledge Base record, where can an administrator find ...; Question 159: When building an extended table from a base table, which fie...; Question 160: When managing tags, you can adjust who is able to see iL Wha...; Question 161: ServiceNow is a single-instance, multiple tenant architectur...; Question 162: How would you distinguish between a Base Class table and a P...; Question 163: Which components are the responsibility according to the Sha...; Question 164: Each knowledge bases can have unique lifecycle workflows, us...; Question 165: When a flow runs an action, it generates a runtime value, wh...; Question 166: An Administrator wants to display a reminder message to any ...; Question 167: Tables may be set up with Many to Many relationships. What i...; Question 168: On a form, which type of Geld has this icon which can be cli...; Question 169: What type of field has a drop down list, from which you can ...; Question 170: What feature do you use to specify which users are able to a...; Question 171: An administrator creates "customer_table_admin" and "custome...; Question 172: Which of the following allows a user to edit field values in...; Question 173: Where would you go in ServiceNow to order services and produ...; Question 174: Which one of the following is NOT a type of Visual Task Boar...; Question 175: Which statement correctly describes the differences between ...; Question 176: Which role can manage multiple knowledge bases?...; Question 177: What are the 6 methods available for user authentication?...; Question 178: In a Business Rule, which one of the following returns the s...; Question 179: The Report Designer contains different section for configuri...; Question 180: When creating new application files in a scoped application,...; Question 181: When a custom table is created, which access control rules a...; Question 182: What are benefits of assigning work tasks to a group, rather...; Question 183: You are looking at a list of Active incidents. You want to e...; Question 184: Which statement is true about business rules?...; Question 185: Which data consistency settings can be achieved using UI Pol...; Question 186: On a Catalog Task record, how would an administrator change ...; Question 187: Which feature helps to define the rules to restrict the perm...; Question 188: When using the Performance Analytics application in the Now ...; Question 189: Create Incident, Password Reset, and Report outage: what do ...; Question 190: Which of the following is true about g_scratchpad? Choose 2 ...; Question 191: What action will allow you to personalize layouts of columns...; Question 192: What is the GlideForm Client-side scripting object?...; Question 193: Which method call returns 'true' only if the currently logge...; Question 194: Which one of the following statements describes the purpose ...; Question 195: What are the main components of the Form Design interface? (...; Question 196: From a related list, what would a user click for personalize...; Question 197: Which are reasons an application could be developed on the S...; Question 198: Which action can be selected to apply pre-defined or custom ...; Question 199: What options can you see, when you fight click on a Cl, from...; Question 200: Which application is used to change the number format per ta...; Question 201: On the Form header, which icon do you use to access form tem...; Question 202: If users would like to locate and assign a task to themselve...; Question 203: What are the two pathways to view feedback left on a publish...; Question 204: What is a Notification?; Question 205: Which storefront is a single location for accessing pre-buil...; Question 206: A manager is complaining that they can't get the data they n...; Question 207: Which section of the ServiceNow UI allows you to perform a g...; Question 208: What needs to be specified, when creating a Business Rule? (...; Question 209: Which feature ensures data consistency white importing data ...; Question 210: What is the primary purpose of Form Builder in the Now Platf...; Question 211: Which role(s) are required to impersonate a user? Choose 2 a...; Question 212: Which type of interface enables you to display multiple perf...; Question 213: What section on a task record would you use to see the most ...; Question 214: Which tool graphically displays an infrastructure view for a...; Question 215: Which tab on the knowledge base record, would you use to ide...; Question 216: Which is the base table of the configuration management data...

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