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The customer has asked that your change the default layout of the task list. * Number * Task Type * Parent * Short Description * Assignment Group * Assignment * Updated After navigation to the list, where would you click, to meet this requirement?
Correct Answer: A
To change the default layout of a task list in ServiceNow, you should right-click on any column header and select Configure > List Layout. Steps to Modify the Task List Layout: Navigate to the Task list view (e.g., Incident, Change, or another task-based list). Right-click on any column header (e.g., "Number" or "Short Description"). Select Configure > List Layout. Add, remove, or reorder columns as required. Click Save to apply changes. Why Other Answers Are Incorrect: B . Right-click List Gear icon > Configure > Columns The Gear icon (⚙) allows personalizing columns for an individual user, but does not change the default list layout for all users. C . Click List Context Menu > Personalize List Personalization only affects the user's view, not the global list layout. D . Click List Context Menu > Configure Columns There is no "Configure Columns" option in the list context menu; the correct path is "Configure > List Layout". Reference from Certified System Administrator (CSA) Official Documentation: ServiceNow List Layout Configuration ServiceNow CSA Training Module: "Working with Lists and Configuring Layouts"