In ServiceNow, reports can be created from multiple locations within the platform. Reports provide insights into data stored within the system and help visualize trends, patterns, and key performance indicators (KPIs). The two correct locations from which reports can be created are:
1. List Column Heading (✅ Correct)
ServiceNow allows users to create a report directly from a list view.
This feature is useful when working with records in a table, as it enables quick reporting based on the visible columns.
To generate a report from a list view:
Navigate to a list view (e.g., Incidents, Requests, etc.).
Click on a column heading to access the context menu.
Select Bar Chart, Pie Chart, or other visualization options to generate an instant report.
If needed, refine the report using the reporting interface.
2. View / Run Module (✅ Correct)
The View / Run module is the primary location for creating and managing reports in ServiceNow.
It allows users to create new reports, modify existing reports, and run pre-built reports.
Users can access the Report Designer from this module, where they can configure:
Data sources (tables)
Report type (bar chart, pie chart, trend, etc.)
Filters and conditions
Visualization settings
To access it:
Navigate to Reports > View / Run in the Application Navigator.
Click Create a Report to start building a new report.
Why the Other Options Are Incorrect:
❌ B. Metrics module (Incorrect)
The Metrics module in ServiceNow is used to track and measure the performance of records over time, but it is not used to create reports.
Metrics focus on data such as time to resolution, SLA compliance, and process efficiency, but reporting is handled separately in the Reports module.
❌ C. Statistics module (Incorrect)
ServiceNow does not have a dedicated Statistics module for report creation.
While reports can generate statistical insights, this is done within the View / Run module and not a standalone "Statistics module." Reference:
ServiceNow Documentation: Creating and Running Reports
ServiceNow CSA Learning Path: Reporting and Performance Analytics
ServiceNow Docs: Working with Lists and Reports