In ServiceNow, users can quickly generate a report from a list view without needing to navigate to the Reports module. The two main ways to do this are:
1. Using the Context Menu (Option C)
Steps:
Open any list view (e.g., Incident, Change, or any table-based list).
Click the three-line (hamburger) context menu on the top-left of the list.
Select Create Report to generate a basic report based on the current list view.
Modify report settings (e.g., visualization type, filters, groupings).
Save the report for future reference.
2. Right-click on a Column Header (Option E)
Steps:
Apply the necessary filters to refine the list view.
Right-click on a column header (e.g., Priority, State, Category).
Select Create Report from the context menu.
Configure the report visualization and save it if needed.
Incorrect Answer Choices
❌ A. Click on filter breadcrumb, drag and drop on the Report > Create New module There is no such drag-and-drop functionality for report creation in ServiceNow.
❌ B. Click Funnel, define filter conditions, click Create Report
The Funnel icon is used to filter list views but does not directly generate reports.
❌ D. Apply filter, right-click on column header, select Bar Chart
There is no direct "Bar Chart" option available when right-clicking on a column header.
Official CSA Documentation Reference:
Creating Reports from List Views
ServiceNow KB Article: KB0014148